Note: It might take as long as two minutes to work. Once the iPhone has cooled off, use it less often for about a day. Also, shut it down for at least 30 seconds and restart it to get its processor back and working properly. Problematic apps: Double-tap the home button and swipe the app up to quit it. If the program continues to act up, delete and reload it. If the app or game has data, make sure to back it up using iCloud or Game Center.
For instance, he once helped a year-old woman with her computer, and that device was the only way she could stay in touch with her children and grandchildren in the U. In particular, there are technicians who can help with iOS devices but not Macs. But it would be easy enough to use average service times and the number of Genius staff on duty to convert your line position to an approximate wait.
That time too might fluctuate or freeze, but I think that would be more understandable to people than losing their place. The benefit to customers would be that they can do something useful with the time. If I can see it will be 20 mins, I might decide to look around the store.
Useful, or annoying, given that it may not be wholly accurate? The Genius Bar gets very busy, so you'll have to make an appointment ahead of time if you want to meet with a Genius without waiting for a long time. Genius Bar appointments for Mac products are 15 minutes each, while mobile appointments are 10 minutes. Black says you should make two appointments just to be on the safe side. There's no penalty if you go over you're time slot, but at that point the Genius will have to multitask so that appointments don't get backed up.
Most of the time, Apple's technicians appreciate this because it gives them more time to focus on your issue. Apple gives you 15 minutes to check in to your appointment. If you're late, you don't get your exact appointment time, but your priority position is maintained.
The Genius Bar is at its busiest around 5pm and around lunch time, since that's when people are usually out of the office. The best times to stop by the Apple Store for a walk-in are probably 3pm or 4pm, since most people are still in the middle of their workday at that point.
Stopping in around 7pm or later is also probably a good idea if you don't want to wait. Black says the Genius Bar is less crowded at that time, and usually people only come in at night if their device is seriously damaged.
Most of the time, this tactic doesn't work. Some people yell and scream to get their way if their device is broken, Black says. Some Geniuses will just give the customer a new phone so that they'll stop and leave the store, but most of the time this doesn't work. This may sound obvious, but Black says there are plenty of people that think there's a problem with their iPhone's hardware when it's really a software-related issue. So, these people demand a new iPhone and end up experiencing the problem again.
If your iPhone is suffering from an issue that has been widely reported, you'll get a new phone very easily. When someone's explaining their problem and they even casually mention anything that's a known issue, it's an immediate replacement," the former employee that spoke to Business Insider in said. Known issues of the past include malfunctioning home buttons, sticky lock buttons, and dead pixels on the screen. Outside of the headphones and your device itself, Apple's warranty also covers the accessories that came with your device, like the USB power adapter.
For you. World globe An icon of the world globe, indicating different international options. Get the Insider App. Click here to learn more. A leading-edge research firm focused on digital transformation. Good Subscriber Account active since Shortcuts. Account icon An icon in the shape of a person's head and shoulders. It often indicates a user profile.
Log out. More Button Icon Circle with three vertical dots. It indicates a way to see more nav menu items inside the site menu by triggering the side menu to open and close. Credit Cards Credit card reviews. Best credit cards Best rewards credit cards. Our source says that people try to conceal water damage all the time, but "you can't hide water damage so don't lie about it. There's a sensor right inside the pin connector that tells us if your device got too wet. There's a system in place at the Apple Store called the "one-time exception" that lets a Genius replace a device no matter how damaged or how far out of warranty it is.
But managers retain this ability. A Genius can make the decision to replace your device up to 45 days after your warranty expires without any manager approval. If your device is more than 45 days out of warranty, it can still be replaced but you'll have to convince a manager to sign off on it.
If your iPhone battery is busted, Apple won't give you a new battery. In reality, it's going to give you an entirely new phone. This is good to know if your phone is out of warranty and you want to save money and get a new phone! For example, if your iPhone 3GS is just buggy, or you've cracked the screen, and you want a new phone, tell the Genius that your battery can no longer hold a charge and you want it replaced.
The Genius will probably run a diagnostic check on the phone, but don't sweat it, it won't reveal anything to disprove you. Your white Apple earbuds are covered under the same warranty as your iPhone. If they stop working or fall apart after ordinary use, you can swap them out for new ones at an Apple Store. It's a trivial process that only takes a few minutes. This only applies to the earbuds that came with your device.
If you buy standalone earbuds, you can't swap them out. Outside of the headphones and your device itself, Apple's warranty also covers the accessories that came with your device, like the USB power adapter. If your iPhone is suffering from an issue that has been widely reported, you'll get a new phone very easily. When someone's explaining their problem and they even casually mention anything that's a known issue, it's an immediate replacement," our source told us.
Known issues of the past include malfunctioning home buttons, sticky lock buttons, and dead pixels on the screen. One of the most annoying things about the Genius Bar at least in Manhattan is how crowded it is and how hard it is to get a quick appointment. Unfortunately, there's not much that can be done about this.
You can not just walk up and get a quick appointment. You have to schedule one online, or in person. No walk ups! Apple gives you 15 minutes to check-in to your appointment. If you're late, you don't get your exact appointment time, but your priority position is maintained. Make sure you have the latest software, and back up your phone before you come to the Genius Bar! Any time you have a problem with your iPhone, the number one question you'll hear is, "Do you have the latest software?
And if you're an Apple employee and you'd like to tell us more, email us at jyarow businessinsider. For you. World globe An icon of the world globe, indicating different international options. Get the Insider App. Click here to learn more.
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