Try signing out of FaceTime and then sign back in to see if that resolves your issue. You can also disable FaceTime and then turn it back on to reactivate the service. Keep in mind that your carrier may charge you for SMS messages used to activate FaceTime on your device. However, this can be easily resolved by resetting your network settings. FaceTime is available almost everywhere in the world. Well, we say almost because there are some countries that do not yet support the feature, including some in the Middle East.
The only way around that is to use a VPN and to choose a different region when setting up or configuring an iPhone or iPad, but that may not be an option for everyone. You can force reboot your device too, which is different from a regular restart.
By now, you should have gotten FaceTime to work on your iPhone or iPad. Sometimes the simplest fixes make the biggest difference. Now that FaceTime is working, why not try out new ways to enjoy FaceTiming with your friends and family using SharePlay? In addition to writing countless tip-of-the-day articles and many detailed guides, Cullen has spent nine years as an instructor in media and communications at Maharishi University, lecturing on technical and artistic subjects ranging from camera and audio hardware to story-plotting to how to manage a film crew.
As a frequent contributor to iPhone Life magazine and occasional guest on the iPhone Life podcast, Cullen likes to talk about security and privacy news, tech, gadgets, and apps, even if nobody asked. Cullen is a sci-fi author, a coffee connoisseur, and an iPhone expert. Skip to main content. Open main menu. Search form Search this site. Check out its System Status page to make sure.
If it's been a while since you signed in with your Apple ID on your device, re-entering your information may help move things along. Here's how:. While the feature lets you chat with up to 32 people on a single call, if your device is older or running outdated software, it can have a hard time keeping up. Try a one-on-one conversation first, then slowly add members to your Group FaceTime. That way, you can figure out what number works best and where the issues begin. Wondering how to fix a poor connection on FaceTime?
Check your Wi-Fi or mobile network. If either is running slowly or other people are using the same Wi-Fi to stream video, you may not be able to make or receive FaceTime calls. Then try this trick: Reset your network settings. It will clear your Wi-Fi passwords and saved networks, but it won't erase any other data.
We've all experienced a FaceTime call where we've had choppy video, sounded like a robot, or could only see a blank screen—yikes! But when FaceTime malfunctions like this, it's usually because you have too many apps or programs running at the same time.
Stop freezing up on camera. Here's how to fix FaceTime lag, according to our experts:. Once you get rid of your extra windows and tabs on your device, open FaceTime. It often indicates a user profile. Log out. Smart Home. Social Media. More Button Icon Circle with three vertical dots. It indicates a way to see more nav menu items inside the site menu by triggering the side menu to open and close. Devon Delfino. If FaceTime is not working on your device, there may be many reasons why, some of which are out of your control.
Before troubleshooting, you should check for certain factors, such as whether or not there's a FaceTime outage. Otherwise, there are several ways you can troubleshoot to get the app back up and running. Visit Insider's Tech Reference library for more stories. Devon Delfino is a Brooklyn-based freelance journalist specializing in personal finance, culture, politics, and identity.
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